Many traders are complaining about the new changes. They say not being able to see full phone numbers is hurting their businesses. Several have reported losses in their daily operations.
For business people, phone numbers are very important. They help confirm payments and communicate with customers if there are any issues.
Without these numbers, it becomes hard to track suspicious transactions or recover money sent by mistake.
Those who spoke to NTV expressed their worries. They feel this step disrupts small businesses that rely heavily on M-Pesa technology.
They are calling on Safaricom to find a way to protect customer privacy without harming traders.
It is clear that these changes have brought new challenges to the business sector. While Safaricom aims to improve data security, the economic impact on traders cannot be ignored.
As a concerned Safaricom customer, Do you think Safaricom’s move focuses more on security, or does it need adjustments to better support business people?
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